Refund policy

Shop Zenvra | Last Updated: October 10, 2026

At Shop Zenvra, we want every gift to create a lasting memory. We take pride in offering quality products and a transparent, customer-friendly return experience.

If you're not completely satisfied with your purchase, we're here to help.

1. 7-Day Return Window

We accept eligible change-of-mind return requests within 7 calendar days of the date your order is delivered.

To qualify for a return, your item must:

  • Be unused, undamaged, and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, cables, manuals, and other included components.

  • Have proof of purchase or a valid Shop Zenvra order number.

For our Zenvra Rose Memory Box, the preserved roses, LCD display, and other components must remain in their original condition.

Products that have been used or damaged after delivery are not eligible for change-of-mind returns. This does not affect your rights concerning defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To initiate a return:

  1. Email support@shopzenvra.com within 7 calendar days of delivery.

  2. Include your order number and reason for requesting a return.

  3. Our support team aims to respond within 24 hours with instructions and the authorized U.S. return address.

  4. Securely package your item and send it using a trackable shipping service.

  5. Once your return arrives, our team will inspect the item and notify you of the outcome.

Please contact us before shipping your return. Returns sent without authorization or to an incorrect address may experience delays.

3. Return Shipping Costs

For eligible change-of-mind returns:

  • Customers are responsible for return shipping costs.

  • Shop Zenvra does not charge a restocking fee.

  • We recommend using a trackable shipping method and retaining your shipping receipt.

For damaged, defective, or incorrect items, Shop Zenvra will cover the reasonable return shipping costs where a return is required, or arrange another appropriate remedy at no additional cost.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 5–7 business days after approval.

Your bank or payment provider may require additional time to make the funds available.

Any applicable legal refund deadlines take precedence over our standard processing timeframe.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@shopzenvra.com.

Include your order number, a description of the issue, and photos or video where available.

For the Zenvra Rose Memory Box, this includes problems with the preserved roses, LCD display, speaker, rechargeable battery, USB-C connection, or other included components.

We will review the issue and provide an appropriate replacement, refund, or other remedy at no additional cost where required.

Our 7-day change-of-mind return window does not limit any rights or remedies available under applicable consumer protection laws.

6. Non-Returnable Items

The following items are not eligible for ordinary change-of-mind returns:

  • Personalized or custom-made products.

  • Gift cards.

  • Items clearly marked as final sale before purchase.

  • Products that have been used, altered, or damaged after delivery.

  • Items missing original packaging or essential accessories.

These exclusions do not limit any rights customers may have for defective, damaged, incorrectly supplied, or misrepresented products.

7. Order Cancellations

You may request an order cancellation before your order has shipped.

Please contact support@shopzenvra.com as soon as possible with your order number.

We will do our best to accommodate your request. However, cancellation cannot be guaranteed once fulfillment or shipment processing has begun.

If your order has already shipped, you may request an eligible return under this policy after delivery.

8. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different product or variation, please request an eligible return and place a new order.

For damaged, defective, or incorrect products, we can arrange a replacement where appropriate.

9. Contact Us

If you have questions about returns, refunds, cancellations, or a problem with your order, please contact our customer support team.

Store: Shop Zenvra

Email: support@shopzenvra.com

Website: https://shopzenvra.com

Our team aims to respond to customer inquiries within 24 hours.

We appreciate your trust in Shop Zenvra and are committed to making your gifting experience as smooth and memorable as possible.