Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for here, feel free to get in touch with our team.
Orders
How do I place an order?
Simply browse our store, add your favourite items to the cart, and proceed to checkout. It's quick, easy, and secure!
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of being placed. Please contact us immediately at support@shopzenvra.com if you need to make changes.
Do you offer gift wrapping?
Yes! All our gift-eligible orders come beautifully packaged and ready to gift. We take care of the presentation so you don't have to.
Delivery
How long does delivery take?
Standard delivery takes 10–15 business days. Express delivery is available for 7–12 business days. See our Delivery Policy for full details.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.
Do you ship internationally?
We currently ship across all 50 US states. International shipping is coming soon!
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. See our Returns & Refunds Policy for full details.
How long does a refund take?
Refunds are processed within 5–7 business days of us receiving your returned item.
What if my item arrives damaged?
We're so sorry if that happens! Please email us at support@shopzenvra.com with photos and your order number, and we'll make it right straight away.
Gifting
Can you help me choose the right gift?
Absolutely! Our team loves helping people find the perfect gift. Reach out to us with details about the occasion, recipient, and budget, and we'll make personalised recommendations.
Do you offer corporate or bulk gifting?
Yes! We offer special packages for corporate gifting and bulk orders. Please visit our Corporate Gifting page or contact us directly for pricing and options.